Help & FAQs

RNJ Performance is located in Livingston, Montana.

You can find our return/refund policy at the bottom of any page or by clicking here.

All of our products display the current stock status on their respective pages. If a product is out of stock, please click the "Notify Me" button on the product page to be alerted when it becomes available again.

You can contact us at info@rnjperformance.com or by giving us a call at 1 (406) 223-3674.

We recommend purchasing only if the product description confirms compatibility with your vehicle. We cannot guarantee fitment if you do not verify this information before purchasing.

You can find the type of material used in each product by checking the product description under key features, which specifies the material used.

We do not offer installation services, but we can provide basic guidance. For professional installation, we recommend consulting a qualified mechanic.

We do not provide manuals or installation guides with our products. For detailed instructions, we recommend consulting a professional installer or looking for resources specific to your vehicle and product.

We are open from 9 AM to 5 PM MST, Monday to Friday. We are closed on weekends and major holidays.

We primarily stock standard products, but if you have specific needs or a special request, please contact us, and we’ll do our best to assist you.

If you encounter any issues with your product, please reach out to our customer service team with your order details, and we will assist you in resolving the problem.

All our products ship from Livingston, Montana.

For free shipping, delivery takes between 1-10 days. For upgraded shipping, delivery takes between 1-3 business days.

Yes, we ship worldwide. Our standard rate is $150 for locations outside the continental Americas. Rates within the continental Americas vary by country—please contact us for a shipping quote if you are looking to purchase a product.

Your order may be delayed for several reasons, including backordered items (noted on the product page), required vehicle compliance waivers that haven't been completed, or standard processing times. We do not provide shipping labels instantly; orders ship the next business day.

Upgraded shipping ensures faster delivery within 1-3 business days, ideal for customers needing their items sooner, especially those located on the East Coast or in the Southern regions.

Changes to the shipping address can be made if the order has not yet been processed. Please contact our support team immediately to make any adjustments.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and delivery of your package.

If your package is lost or arrives damaged, please contact our customer service team as soon as possible. We will work with you to resolve the issue and provide a replacement or refund.

Shipping insurance is automatically included for all orders. This covers loss or damage during transit for added peace of mind.

Our products come with a 1-year warranty unless specified otherwise.

We offer a 60-day return policy. Please refer to our full return policy for detailed information.

If you didn’t receive an order confirmation, please check your junk, if not located there, please contact us. You may have entered your email incorrectly during checkout.

Yes, you can cancel your order, but please note there is a 5% restocking fee.

Yes, you can return your order. Please check our return policy for more information.

If you need to change or update your order, such as modifying the items or shipping address, please contact our customer support as soon as possible. Changes can only be made before the order is processed.

You can track your order status by visiting our Order Tracking page. You will need to enter your email address and order number to view the latest updates.

We accept all major credit cards, PayPal, and other secure payment methods.

We do not offer price adjustments or refunds for price drops after your purchase.

If your order arrives damaged or defective, please contact us immediately. We will arrange a return or replacement as per our warranty policy.

Exchanges are available for eligible items. Please refer to our return policy for specific details on the exchange process.

We use third-party software to analyze each order to ensure its authenticity by checking the order's location, shipping destination, phone number, and name on file for credit cards. This process helps reduce chargebacks and adds an extra layer of security for our company.

The Vehicle Compliance Waiver is a document confirming your acknowledgment that certain products are intended strictly for racing and off-road use and are not legal for use on public roads.

If you are purchasing a product that alters or modifies the catalytic converter, signing the Vehicle Compliance Waiver is required. This indicates that the product is intended for off-road and racing use only and is not street legal. Please consult your local laws for further information.

No, signing the Vehicle Compliance Waiver does not affect your rights. It only confirms your understanding that the product is for off-road use. Your refund policy and warranty remain the same as for any other product.

The waiver takes less than 2 minutes to complete, and we strongly recommend signing it. If you choose not to sign, returns will not be accepted.

Products that modify the catalytic converter, such as downpipes and test pipes, require a Vehicle Compliance Waiver. This requirement is clearly noted in the product description.

Even if a product includes a catalytic converter, it is not tested or certified for use on public roads. Therefore, the waiver is required to confirm your acknowledgment of this restriction.

If the waiver is not signed within 3 business days, you forfeit your right to a refund. Up to three reminder emails will be sent requesting you to complete the waiver.

Products that require a Vehicle Compliance Waiver will clearly state this on the product page under the description section, and you will also be notified in your order confirmation email. Be sure to review these details before purchasing.

No, if you choose not to sign the Vehicle Compliance Waiver, you will not be eligible for a refund or return.

If you have any questions or concerns about the Vehicle Compliance Waiver, please contact our support team at waiver@rnjperformance.com.

Our support team typically responds to all inquiries within 12-24 hours during business days.

Our customer support team is available from 9 AM to 5 PM MST, Monday to Friday. We are closed on weekends and major holidays.

To help us serve you faster, please include your order number, a detailed description of your issue, and any relevant screenshots or photos when you contact us.